Some wireless cards aren’t supported very well. If you don’t know which one it is, use trial and error to go through the different options.Ĭheck that your wireless card is properly supported This should be selected by default, but sometimes it will not be for some reason. Make sure you choose the one that is used by the router or wireless base station. When prompted for your wireless security password, you can choose which type of wireless security to use. Try turning the card off and then on again to reset it - see Wireless network troubleshooter for more information.Ĭheck that you’re using the correct type of wireless security Sometimes wireless cards get stuck or experience a minor problem that means they won’t connect. Try turning your wireless card off and then on again Make sure you select the correct wireless security option when asked for your password (for example, select WEP 40/128-bit Key if you’re typing the 40-character pass key for a WEP-encrypted connection). If you have access to the pass key as well as the password/passphrase, try typing the pass key instead. Each password has an equivalent pass key. The password you enter can also be represented in a different way - as a string of characters in hexadecimal (numbers 0-9 and letters a-f) called a pass key. Passwords are case-sensitive (it matters whether they have capital or lower-case letters), so check that you didn’t get the case of one of the letters wrong. Double-check that you have the correct password
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